Service Policy
At BuildPulse, we adhere to customer-oriented service principles and provide standardized shopping and after-sales services for all global customers.
1. Order Service All orders will be confirmed and processed within 1–2 working days after payment. We will strictly check product integrity, accessories completeness, and packaging quality before shipment to ensure intact delivery.
2. Product Support We provide official assembly guidance and basic after-sales technical support for all metal model kits. Customers can contact us for installation tips, part checking, and assembly help.
3. Customer Response Service We guarantee professional and patient reply for all customer messages and emails within 24 working hours. We actively solve order problems, product doubts, and after-sales demands.
4. Shopping Security Service Our website adopts secure encryption transmission to protect user order information and payment safety. We never disclose user private shopping data to any third parties.
5. Continuous Update Service We continuously launch new mecha beast, mechanical insect, and steampunk metal model series to provide rich and innovative hobby products for customers.